Add Priority Shipping Protection for €2.99 and give your order priority handling from start to finish.
With this optional service, your order enters priority preparation ahead of standard orders during high-demand periods and includes priority support for any issue related to transport.
This service includes:
- Priority preparation: your order is processed with priority when there is a high volume of shipments.
- Priority assistance: any issue related to shipping is handled with priority by our team.
- Priority incident management: in the event of a logistics issue, loss or damage during transport, we will process the solution as a priority.
- Priority replacement when applicable: if a loss or damage during shipping is confirmed, we will resend the corresponding product after a basic verification of the issue.
This service applies exclusively to the order in which it is purchased.
Important: Priority Shipping Protection is an optional logistics management and priority assistance service provided by Solo Reakt®. It does not constitute an insurance contract or an insurance policy.
Priority applies to order preparation, customer support and the resolution of shipping-related issues. This service does not guarantee an exact delivery date, as final delivery times also depend on the shipping carrier.
In the event of an issue, we may request the necessary information to verify what happened before approving a replacement. This service does not limit or replace any applicable consumer legal rights under current regulations.
