GENERAL INFORMATION
This Privacy Policy describes how we process personal data when you visit and shop in our online store, as well as when you contact us for enquiries, shipping, returns, exchanges, warranty matters, or customer support.
1. DATA CONTROLLER
Legal name / Company name: HUMICORP PORTAL MANAGEMENT - FZCO
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Contact email: info@soloreakt.com
By offering products to individuals located in the European Union, this processing may be subject to Regulation (EU) 2016/679 (GDPR).
1.1. EU REPRESENTATIVE (IF APPLICABLE)
Where required under the GDPR, we will appoint an EU representative.
EU Representative: [NAME/LEGAL ENTITY]
Address: [ADDRESS]
Email: [EMAIL]
1.2. DATA PROTECTION OFFICER (DPO)
We currently do not have a Data Protection Officer, unless applicable law requires one to be appointed in the future. If we appoint a DPO, we will publish their contact details here.
2. WHAT PERSONAL DATA WE PROCESS
Depending on how you interact with the store, we may process:
- Identification and contact data: first and last name, email address, phone number (if provided).
- Shipping and returns data: delivery address, return address, information necessary to manage return labels and instructions.
- Purchase and billing data: products purchased, amounts, currency, order status, related communications, and data necessary for invoicing where applicable.
- Customer support data: messages, incidents, exchange/return/warranty requests, and any evidence you provide (e.g., photos/videos) when needed to process a defect or damage claim.
- Technical and browsing data: IP address, cookie identifiers, device/browser information, and website usage (depending on cookie settings).
- Marketing data: communication preferences and, if you subscribe or opt in, your consent to receive marketing communications.
We do not intentionally process special categories of data (e.g., health, political opinions, etc.). Please do not send such data via email or forms.
As for the source of the data, we generally obtain personal data directly from you (for example, when you make a purchase, create an account, or contact us). We may also obtain technical data derived from your use of the site (for example, IP address and cookie identifiers) depending on your cookie settings.
Data marked as required during checkout or when contacting us is necessary to manage your order, delivery, returns, warranty, or to handle your request. If you do not provide it, we may not be able to provide the service or process your request.
3. PURPOSES AND LEGAL BASES
We process personal data for the following purposes:
A) ORDER, SHIPPING, DELIVERY AND RETURNS MANAGEMENT
Purpose: to process your purchase, manage payment (through providers), prepare and dispatch orders, and manage exchanges, returns, withdrawal and warranty matters.
Legal basis: performance of a contract and pre-contractual measures (the purchase and its management).
B) CUSTOMER SUPPORT AND OPERATIONAL COMMUNICATIONS
Purpose: to respond to enquiries, incidents, and communications regarding order status, delivery, returns or warranty.
Legal basis: performance of a contract and/or legitimate interest in assisting customers and maintaining service quality.
C) COMPLIANCE WITH LEGAL OBLIGATIONS
Purpose: tax/accounting obligations, consumer protection, safety, and responding to requests from authorities.
Legal basis: compliance with applicable legal obligations.
D) SECURITY, FRAUD PREVENTION AND MISUSE
Purpose: to protect the store and prevent fraud, abuse, attacks or unauthorised access.
Legal basis: legitimate interest in ensuring the security and integrity of the service.
E) MARKETING AND COMMERCIAL COMMUNICATIONS (IF APPLICABLE)
Purpose: to send you communications about our store, new products and offers.
Legal basis: your consent, where required.
You may withdraw your consent at any time via the unsubscribe link (if available) or by emailing info@soloreakt.com
F) COOKIES AND SIMILAR TECHNOLOGIES
Purpose: to enable the shopping cart/checkout functionality, remember preferences and, where applicable, measure and improve the site or display personalised advertising.
Legal basis: (i) necessary cookies: technical necessity/performance of the service; (ii) non-essential cookies: consent, where applicable.
4. RECIPIENTS: WHO WE SHARE YOUR DATA WITH
We share personal data only when necessary to provide the service:
- E-commerce platform (Shopify): to operate the store, manage orders and technical functionalities.
- Payment providers: to process payment. The payment provider may process data as an independent controller for the payment transaction.
- Logistics, shipping and returns management: to deliver orders and manage returns/labels (e.g., TIPSA/logistics centres).
- Technology and communications providers: hosting, maintenance, email, customer support, security and analytics (if enabled via cookies).
- Public authorities and/or collaborating entities: where necessary due to legal obligations or to comply with official requests.
We do not sell your personal data to third parties. Where these providers act as processors, we enter into the corresponding GDPR-compliant agreements. Where they act as independent controllers (for example, certain payment or advertising providers), processing will also be governed by their own policies.
5. INTERNATIONAL DATA TRANSFERS
As our company is established outside the EU and we use providers that may operate outside the EEA (for example, global infrastructures), your data may be transferred to or stored in third countries.
Where an international transfer occurs, we will apply GDPR-recognised mechanisms to protect your data, such as:
- Adequacy decisions, where available, or
- Standard Contractual Clauses approved by the European Commission (SCCs) or other appropriate safeguards,
and, where applicable, supplementary measures.
6. RETENTION PERIODS
We retain your data:
- For as long as necessary to manage your purchase, shipping, returns, warranty and customer support.
- Thereafter, for the periods necessary to comply with legal obligations (e.g., tax/accounting) and to address potential liabilities.
- Marketing data will be kept until you withdraw your consent or unsubscribe.
7. YOUR RIGHTS
If you are located in the EU/EEA, you may exercise the following rights:
- Access to your data
- Rectification
- Erasure (“right to be forgotten”)
- Restriction of processing
- Data portability
- Objection (including objection to marketing)
- Withdraw your consent at any time (withdrawal does not affect the lawfulness of processing based on consent before its withdrawal).
Where we process your data on the basis of legitimate interest, you have the right to object at any time on grounds relating to your particular situation. In such case, we will stop processing your data unless we demonstrate compelling legitimate grounds or processing is necessary for the establishment, exercise or defence of legal claims.
To exercise your rights, email info@soloreakt.com with the subject “Data Protection”, stating your request and the email address used for your purchase. To protect your privacy, we may request additional information to verify your identity.
You also have the right to lodge a complaint with the data protection authority in your country. If you prefer, you may contact the Spanish Data Protection Agency (AEPD).
8. AUTOMATED DECISION-MAKING
We do not carry out automated decision-making that produces legal effects concerning you or similarly significantly affects you, except for reasonable technical checks for fraud prevention and security. If such processes with significant effects were applied in the future, we will inform you and you may request human intervention.
9. SECURITY
We apply reasonable technical and organisational measures to protect your data against loss, unauthorised access, alteration or disclosure. However, no system is 100% secure; therefore, we recommend that you do not share sensitive information via unsecured channels.
10. COOKIES
We use cookies and similar technologies. Some are necessary for the operation of the site (cart/checkout), and others (analytics/marketing) are only activated if you accept them where applicable. For more information, please see our Cookie Policy (if available) or manage your preferences via the cookie banner.
11. MINORS
Our site is not directed at minors and we do not intend to collect data from minors. If you believe that a minor has provided us with personal data, please contact us so we can delete it.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy for legal, technical or operational reasons. The current version will be the one published on the website, indicating the date of the latest update.
13. CONTACT
For questions or requests related to privacy and data protection:
Last updated: 24/02/2026
