GENERAL INFORMATION
At Solo Reakt, we work to make our online store accessible to as many people as possible, including people with disabilities and those who use assistive technologies (for example, screen readers or keyboard navigation).
The accessibility of e-commerce services is regulated under the European Accessibility Act (Directive (EU) 2019/882) and its implementation in Spain through Law 11/2023 of 8 May.
This information will remain available and will be kept up to date while the service is operational, reflecting the progress and improvements implemented.
SCOPE
This statement applies to the online store available on the Solo Reakt website, including the main browsing and purchasing processes.
REFERENCE STANDARD
Our goal is to align with the European standard EN 301 549 (v3.2.1) as a technical reference for digital accessibility and with the WCAG 2.1 Level AA guidelines as the target conformance level for web content.
CONFORMANCE STATUS
The Site is currently undergoing continuous accessibility improvements. While we apply accessibility best practices, some sections or elements may not be fully accessible at all times, especially where they rely on third-party components.
EVALUATION AND METHODOLOGY
The accessibility of the Site is assessed through internal self-assessment and periodic reviews of key components and content. If external audits or additional testing are carried out, this statement will be updated accordingly.
- Date this statement was prepared: 24/02/2026
- Date of last review: 24/02/2026.
ACCESSIBILITY MEASURES IMPLEMENTED
We are working, among other things, on the following measures:
- Keyboard navigation and use of the site (without requiring a mouse) across the main elements of the Site.
- Content structured in a clear and understandable way (headings and sections).
- Ongoing improvements to contrast, readability and visual consistency.
- Review of alternative text for relevant images where appropriate.
- Progressive compatibility improvements with assistive technologies (screen readers).
COMPATIBILITY
Our goal is for the Site to be compatible with the most common browsers and assistive technologies. However, the user experience may vary depending on the device, browser, operating system and assistive technology used.
NON-ACCESSIBLE CONTENT OR KNOWN LIMITATIONS
Partial accessibility issues may exist in:
- Third-party elements or apps integrated into the store (for example, payment gateways, widgets, analytics/marketing tools, review modules or chat, if used).
- Occasional documents or resources (if any) that are not yet available in a fully accessible format.
- Certain browser/device combinations may behave differently.
ASSISTANCE AND ALTERNATIVES
If you encounter any accessibility barrier, or need information in an alternative format, you can email us and we will help you complete your purchase or access the information through an alternative channel where possible.
HOW TO CONTACT US TO REPORT ACCESSIBILITY ISSUES
Email: info@soloreakt.com
Alternatively, you can use the contact form available on the Site’s “Contact” page.
Recommended subject: “Accessibility – Issue”
To help us handle your request, please include:
- The URL (link) where the issue appears
- What you were trying to do
- Device/browser (if known)
- Screenshot or description of the issue (optional)
COMMUNICATION AND COMPLAINT PROCEDURE
If, after contacting us, you believe your accessibility issue has not been adequately addressed, you may submit a complaint to the competent accessibility authorities in your country/territory, providing the relevant information and previous communications related to the issue.
RESPONSE TIME
We aim to respond as quickly as possible and, in any event, within a maximum of 30 calendar days.
UPDATES AND REVIEW
We periodically review the Site to improve accessibility and address issues as the design, platform and technical integrations evolve.
Last updated: 24/02/2026
